Fix payment bug, such as declined or incomplete transactions

If you lot have problems paying for Google products, y'all might need to fix a problem with your payments profile.

Find the upshot you're experiencing beneath:

"Your transaction cannot be completed"

A diverseness of different situations may trigger this message. Try these suggestions to resolve the issue:

  • If this bulletin is followed past instructions for submitting additional data to united states of america, please practice and then. The other steps listed are unlikely to resolve this issue.
  • Bank check whether the billing accost for your payment method (such every bit a credit bill of fare) matches the accost recorded in your Google payments middle settings. If they don't match, update your accost in your Google payments heart, and attempt the transaction once more.
  • Endeavor using a Google Play souvenir card to complete the transaction.
  • Try using the all-time interface for your computing device:
    • If y'all're using a desktop computer, endeavour the transaction using the Google product'due south website.
    • If you're using a mobile device, try using the product's mobile app (if an app is available).
  • If you're using guest checkout when the error occurred:
    • Try signing in to an existing Google account and placing the social club again.
    • Try creating a new Google account if you don't already accept i and visiting the Google Store to endeavour the transaction once more.

"Unable to complete transaction: Expired bill of fare"

Check to run across if your payment method is up to date. If it isn't, update it in the Payments centre.

"Unable to complete transaction. Please employ some other course of payment."

Note: These steps besides apply if you see the fault message "Your payment didn't go through. Please endeavour a different payment method or try again later."

Try the following:

  1. Check to see if your payment method is upward to date. If it isn't, update information technology in the Payments center, then try your purchase again.
  2. Brand certain you lot have plenty money in your account for the purchase.
  3. If you're however having issues, contact your depository financial institution to meet if there's a problem with your business relationship.
  4. Try making the purchase once more with a different payment method.

"Your payment was declined due to an issue with your account"

If you encounter this message, it might be because:

  • We saw a suspicious transaction on your payments profile.
  • We need a lilliputian more than information to protect your business relationship confronting fraud.
  • We demand a little more than information to comply with EU police (European customers but).

To fix the result, endeavor the following:

  1. Go to the Payments centre.
  2. Have action on whatsoever errors or requests in the payments center.
    1. You might need to verify your identity before you can buy annihilation through your Google Account.
  3. Make sure your proper name, address, and payment information are up to date.

"Unable to procedure payment: Low card balance"

You might not accept plenty funds in your business relationship to make the payment. Check your business relationship rest or contact your banking company.

Ineligible or unavailable credit or debit card

Card is grayed out & says "verify on pay.google.com"

Your carte du jour was reported every bit stolen. You lot must verify the bill of fare earlier y'all can utilise information technology once again:

  1. Get to pay.google.com and sign in to your account.
    1. If you have multiple accounts, sign in to the account with the grayed-out card.
  2. Click Payment methods.
  3. Next to the bill of fare that says "Verification needed," click Verifyand thenCharge carte du jour.
  4. Within 2 days, you'll find a temporary charge on your card statement along with an eight-digit code.
  5. To complete verification, go to pay.google.com and enter the eight-digit code.

If you try to verify the payment method again:

  1. Confirm which card you desire to verify.
  2. Check how long agone you tried to verify your carte du jour.
    • If less than 2 days: Wait up to 2 days.
    • If more than two days: Check your carte du jour argument. You should find a temporary charge from Google chosen "GOOGLE Exam," with an 8-digit code.

Menu is grayed out & says "carte du jour is ineligible"

Yous can't use this card for this purchase. Attempt to make the purchase once more with a dissimilar carte du jour.

If the card y'all want to use isn't listed, follow the on-screen instructions to add a new carte du jour.

Closed payments profile

Learn more nigh what to practice if you temporarily or permanently closed your payments profile.

If you're still having trouble, contact support.

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